FAQs

Frequently Asked Questions

WHAT ARE YOU PRODUCTS MADE OUT OF?

Basically wood and paint.  As a result, every creation we make is unique!  We carefully choose each piece of wood we use for uniqueness of wood grain, knots and colouring.  Wood can lightly warp and change colour over time.  We try to dry our wood out prior to using to prevent warping. 

WHERE DO YOU SHIP?

We ship anywhere in Canada!  Shipping rates are calculated upon checkout for all Canadian addresses. 

At this time, we do not ship outside of Canada on our website. Please email us directly at sales@twintimbers.ca to inquire about an international shipping quote. 

WHERE CAN I PICK UP MY ITEM LOCALLY?

We are located in Cranston in SE Calgary, Alberta, Canada.

Please select the Pick up option at check out if you prefer to pick up your items locally and save on shipping.  You will receive an email notification with pick up location when your items are ready for pick up.